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TTerms and Conditions

These Terms and Conditions (“T&C”) are a binding legal agreement between you and playbitstarz-australia.com. This document governs your use of all services offered. By registering a Player Account, you confirm that you have read and fully accepted these T&C and all related policies.

The Casino reserves the right to modify these T&C at any time. It is your responsibility to review this page regularly for updates. Your continued use of the Website following any amendments constitutes your binding acceptance of the revised terms.

Player Accounts and Responsibilities

This section outlines the rules for creating and maintaining your Player Account. Adherence to these conditions is mandatory to ensure a secure and compliant gaming environment. Violations may lead to account suspension and the forfeiture of funds.

Account Eligibility and Registration

To use the services on this Website, you must meet specific criteria for age, legal capacity, and location. The registration process requires accurate information to create a single, personal account. The following conditions for eligibility and registration are strictly enforced:

  • You must be at least eighteen years old or the legal age for gambling in your jurisdiction.
  • You are permitted only one Member Account. Creating multiple accounts per household or IP address may result in the closure of all associated accounts.
  • All information provided during registration must be true and correct, including a valid email address.

Your Responsibilities as a Player

As a player, you agree to use the Website responsibly and in accordance with these T&C. You are accountable for all activities conducted through your account and for its security. Your primary responsibilities as a player are detailed below:

  • Keep your login details secure and do not disclose them to any third party.
  • Refrain from any fraudulent, collusive, or other unlawful activity.
  • Use only payment methods that are registered in your own name to deposit funds.
  • Use the Website for personal, non-professional, and recreational purposes only.

Know Your Customer (KYC) Procedure

The Casino is legally required to conduct a Know Your Customer (KYC) verification to confirm player identities. This process is essential for preventing fraud and complying with anti-money laundering regulations. You agree to provide all necessary documentation upon request. The KYC procedure typically requires submission of the following documents:

  • Proof of Identity: A valid government-issued photo ID (e.g., passport, driver’s license).
  • Proof of Address: A recent utility bill or bank statement (no older than 90 days).
  • Proof of Payment: A document confirming ownership of the payment method used.

Account Closure and Dormant Accounts

You may request to close your account at any time by contacting customer support. The Casino also reserves the right to close your account at its discretion. Accounts that remain inactive for an extended period will be classified as dormant. The following terms apply to account closure and dormancy:

  • An account is considered dormant after six consecutive months of inactivity.
  • A monthly administrative fee of $5 AUD (or currency equivalent) may be charged to dormant accounts with a positive balance.
  • We will notify you by email before your account becomes dormant and fees are applied.

Financial Policies

This section governs all financial activities related to your Player Account. It details the rules for deposits, withdrawals, and any applicable fees or taxes. Adherence to these financial terms is required for all real money play.

Deposits and Payments

To play for real money, you must deposit funds into your account using an approved payment method. All deposits must originate from a payment source registered in your own name. The Casino is not a financial institution and does not offer interest on account balances. The following rules apply to all deposits:

  • Using payment methods belonging to any third party is strictly prohibited.
  • All deposited funds must be wagered at least once before a withdrawal can be requested, in line with anti-money laundering practices.
  • We reserve the right to perform additional verification checks when processing deposits.

Withdrawals and Payouts

You may request a withdrawal of real money funds at any time, provided your account is fully verified and all T&C have been met. We aim to process withdrawals promptly, though some may require additional checks. It is your responsibility to ensure your payment details are accurate. The key conditions for withdrawals are as follows:

  • Withdrawals are made to the same payment method used for depositing, where possible.
  • Additional KYC verification may be required for any withdrawal.
  • If we mistakenly credit your account with winnings, we reserve the right to deduct such funds.
  • Substantial wins may be subject to further verification with the game provider.

Fees, Taxes, and Refunds

You are fully responsible for paying all fees and taxes on your winnings according to the laws of your jurisdiction. The Casino does not offer tax or legal advice. Refund requests are handled under specific conditions as outlined below:

  • A refund request will only be considered if made within the first twenty-four (24) hours of the transaction.
  • Before a refund is processed, all bonuses and winnings in your balance will be deducted.
  • All costs incurred during the refund procedure are the responsibility of the player.

Game Rules and Restrictions

Your participation in games on the Website is governed by specific rules and regulations. This includes general gameplay conditions and jurisdictional restrictions on game availability. By playing, you confirm your understanding and acceptance of these rules.

General Game Rules

By accepting these T&C, you confirm that you are familiar with the rules of the games offered. It is your responsibility to understand the gameplay of each game before placing a wager. All games must be played fairly and with respect for other players.

Game and Country Restrictions

The Casino only accepts players from regions where online gambling is permitted by law. Furthermore, certain games may be unavailable in specific jurisdictions due to provider policies. It is your sole responsibility to comply with all applicable restrictions. The following rules are strictly enforced:

  • Players from a list of “Restricted Countries,” which includes key jurisdictions such as the United States of America, United Kingdom, France, Spain, and the Netherlands, are prohibited from depositing and playing real money games.
  • Using a VPN or any other tool to bypass jurisdictional blocks is forbidden and will result in the confiscation of any winnings.
  • Certain game providers have their own lists of restricted territories which you are also required to observe.

Anti-Fraud and Fair Play

The Casino enforces a zero-tolerance policy towards fraudulent activity and advantage play. We use various tools to detect and prevent any form of cheating or system manipulation. Any player found engaging in such activities will have their account terminated and all funds confiscated. Prohibited fraudulent activities are listed below:

  • Participating in collusion with other players.
  • Using bots, software-assisted methods, or other automated systems.
  • Exploiting software bugs or errors to gain an unfair advantage.
  • Creating multiple accounts to abuse bonus offers.
  • Initiating fraudulent chargebacks or denying legitimate payments.

Limitation of Liability

You use the Website and participate in the games at your own risk. The games and services are provided without any express or implied warranty. The Casino and its directors shall not be liable for any loss, costs, or damages arising from your use of the Website. This limitation of liability is an essential component of this agreement.

Complaints and Disputes

If you have a complaint regarding our services, you may contact our customer support team. We are committed to resolving all disputes in a fair and timely manner. In the event of any dispute, you agree that our server logs and records will act as the final authority in determining the outcome of any claim.

General Provisions

This section contains miscellaneous terms governing the agreement between you and the Casino. The key provisions that apply to your use of the Website are as follows:

Applicable Law: These T&C are governed by the laws of Curacao. All disputes shall be settled exclusively by arbitration in Curacao.

Intellectual Property: All content on the Website is subject to copyright. You are not granted any rights to the intellectual property of the Casino.

Non-Transferability: You cannot assign, pledge, or transfer ownership of your account or any claims arising from these T&C.