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Gambling with Responsibility

We are fundamentally committed to providing a safe, fair, and responsible gaming environment. We believe that gambling should always be an enjoyable and entertaining activity, and we recognise our duty to help prevent compulsive usage and underage access. This policy outlines the tools, resources, and support systems we have in place to empower our players to gamble responsibly and to seek help should they need it.

Principles of Responsible Play

A healthy approach to gambling is essential for ensuring it remains a form of entertainment. We encourage all players to be mindful of their habits and to approach gaming with a clear and responsible mindset. To help you maintain control and ensure your experience is positive, we recommend adhering to a set of core principles. The following guidelines are designed to help you gamble safely:

  • Play for Entertainment, not as a Source of Income: Gambling should be viewed as a leisure activity, not a way to make money or solve financial problems.
  • Gamble Only with Funds You Can Afford to Lose: Never use money that is allocated for essential expenses such as rent, bills, or savings.
  • Set and Adhere to Limits: Before you start playing, decide on a budget and a time limit and stick to them.
  • Never Chase Losses: Chasing losses often leads to bigger and more frequent bets, which can quickly become problematic.
  • Take Regular Breaks: Stepping away from the game for a period allows you to maintain perspective and make clear decisions.
  • Avoid Gambling When Stressed or Upset: Emotional states can impair judgment and lead to poor decision-making.

Player Protection Tools

We provide a comprehensive suite of player protection tools designed to give you full control over your gambling activity. These features are easily accessible within your account settings and can be configured at any time. We strongly encourage you to familiarise yourself with these tools and use them to manage your gameplay responsibly.

Deposit Limits

Setting a deposit limit is a proactive way to manage your spending and ensure you stay within your budget. This tool allows you to restrict the amount of money you can deposit into your account over a specific period.

  • You can set daily, weekly, or monthly deposit limits.
  • Any decrease to your limit is applied immediately.
  • An increase or removal of a limit will only take effect after a 24-hour cooling-off period to prevent impulsive decisions.

Loss Limits

A loss limit allows you to predetermine the maximum amount of money you are willing to lose over a set period. Once this limit is reached, you will be prevented from placing any further wagers until the period resets.

  • Limits can be configured on a daily, weekly, or monthly basis.
  • The system automatically blocks further play once your net loss amount reaches the set limit.
  • You can track your losses in real-time through your account dashboard.

Session Time Limits

Managing the amount of time you spend gambling is as important as managing your money. Our session time limit tool helps you control your playing time by automatically logging you out after a predetermined period.

  • You can set a maximum time limit for each gaming session.
  • The system will provide a warning before the time limit is reached.
  • Once the session limit is met, you will be automatically logged out of your account.

Cooling-Off Period

If you feel you need a short break from gambling, you can activate a cooling-off period. This tool allows you to temporarily suspend your account for a defined period, during which you will be unable to deposit funds or play. The features of the cooling-off tool are as follows:

  • You can activate a break for periods of 24 hours, 7 days, or 30 days.
  • Your account will be immediately suspended, and you will be removed from all marketing communications.
  • The account is automatically reactivated once the cooling-off period expires.

Self-Exclusion

For players who feel their gambling is becoming problematic, self-exclusion is a more formal and long-term measure. This tool allows you to close your account for a significant period, giving you the time and space needed to address any issues.

  • You can request to self-exclude for a minimum period of six (6) months.
  • During the self-exclusion period, your account will be completely closed, and you will be unable to log in, deposit, or play.
  • We will take all reasonable steps to prevent you from opening new accounts and will cease all marketing communications.

Account Activity Monitoring

We provide transparent access to your account history to help you keep track of your gambling activity. Your account dashboard contains detailed reports on your transactions, gameplay, and time spent on the site. Regularly reviewing this information can help you stay aware of your habits. The monitoring tools provide the following information:

  • A complete history of your deposits and withdrawals.
  • Detailed reports on your wagers, wins, and losses for each game.
  • Summaries of the time you have spent gaming over various periods.

Identifying Signs of Problem Gambling

Recognising the warning signs of problem gambling is the first step toward seeking help. If you identify with several of the signs listed below, we strongly encourage you to use our player protection tools or contact a professional support organisation. The following is a comprehensive list of common warning signs associated with problem gambling:

  • Gambling for longer periods than you originally intended.
  • Attempting to win back losses by increasing your bet sizes (“chasing losses”).
  • Lying to family and friends to conceal the extent of your gambling.
  • Neglecting work, family, or other personal responsibilities due to gambling.
  • Experiencing mood swings or irritability related to gambling outcomes.
  • Feeling anxious, guilty, or depressed about your gambling.
  • Constantly thinking about gambling or planning your next session.
  • Using gambling as a way to escape from problems or difficult feelings.
  • Spending more money on gambling than you can afford.
  • Struggling to pay bills or accumulating debt due to gambling.
  • Borrowing money from others or selling possessions to fund your gambling.
  • Missing work or having your employment jeopardised because of gambling.

Professional Support and Resources in Australia

If you are concerned about your gambling or the gambling of someone you know, confidential and professional help is available. These organisations provide free support, counselling, and treatment services across Australia. We strongly recommend contacting one of the following organisations for free and confidential support:

  • Gambling Help Online: Provides free, 24/7 online chat, email, and telephone support for anyone affected by gambling across Australia. The national helpline is 1800 858 858, and their website is gamblinghelponline.org.au.
  • GambleAware NSW: A New South Wales Government service offering information, resources, and support to help people gamble safely. You can reach their helpline at 1800 858 858 or visit their website at gambleaware.nsw.gov.au.
  • Gamblers Help Southern: Provides free and confidential support services across Victoria, including counselling and financial advice. Their helpline is 1800 858 858, and their website can be found at responsiblegambling.vic.gov.au.

Protection of Minors

It is illegal for anyone under the age of 18 to open an account or to gamble on our Website. We take our responsibility to prevent underage gambling very seriously and have implemented robust verification systems to ensure compliance. Any account found to be in use by a minor will be immediately suspended, and any winnings will be forfeited. Our key protection measures include the following:

  • Age Verification: We conduct mandatory identity and age verification checks during the registration process.
  • Document Verification: We may require official documents to confirm a player’s age and identity.
  • Account Monitoring: We regularly monitor accounts for any signs of underage activity.

We also encourage parents and guardians to take an active role in preventing underage access to gambling sites. We recommend using parental control software, such as Qustodio or Net Nanny, to block access to online gambling platforms.

Contact and Immediate Support

Our trained customer support team is available 24/7 to assist you with setting limits, using our player protection tools, or providing guidance on where to find further help. For immediate crisis support, we urge you to contact a professional helpline.