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Privacy Policy

This Privacy Policy outlines the basis on which we collect, processes, and protects your personal information. This document is a binding agreement and, in conjunction with our Terms and Conditions, governs your use of our services. By registering an account and using the Website, you confirm your acceptance of the practices described herein.

Information We Collect

To provide our services and meet our legal and regulatory obligations, we collect various types of personal data. This information is gathered when you register an account, interact with our customer support, or use our gaming services. Data is also collected automatically through your interaction with the Website and may be supplemented by information from trusted third-party sources. The personal data we collect is grouped into the following categories:

  • Identity and Account Data: This includes your full name, date of birth, email address, residential address, contact details, and copies of identification documents.
  • Financial and Transactional Data: This covers your bank account details, payment card information, and a history of your deposits, withdrawals, and winnings.
  • Technical and Gaming Data: This encompasses your IP address, geolocation, device information, gameplay activity, and betting history.
  • Verification Data: This includes official documents and information required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance checks.

How We Use Your Personal Data

We process your personal data for specific, explicit, and legitimate purposes to ensure a secure, fair, and seamless experience. All processing activities are strictly limited to what is necessary to deliver our services and comply with our legal duties. We do not process your data in any way that is incompatible with these objectives. The primary purposes for which we process your personal data are detailed below:

  • To Manage Your Account: We use your data to create, verify, and maintain your account. This is essential for providing you with access to our platform, managing your settings, and offering effective customer support.
  • To Process Financial Transactions: Your financial information is processed to facilitate secure deposits, withdrawals, and payouts. We implement strict security measures to protect your funds and personal details during all transactions.
  • To Ensure Fair and Responsible Gaming: We process data to enable fair gameplay and promote a responsible gaming environment. This includes monitoring activity to identify and assist players who may be at risk.
  • To Comply with Legal and Regulatory Obligations: We adhere to all applicable anti-money laundering (AML) laws and gambling regulations. This requires us to process certain data to ensure our platform operates within legal frameworks.
  • To Prevent Fraud and Enhance Security: We utilise fraud detection systems and security protocols to identify and prevent unauthorised or fraudulent activities. This helps protect both our users and the integrity of our platform.
  • To Improve Our Services: By analysing user interactions and feedback, we work to optimise website performance and enhance our gaming features. This allows us to continuously refine our services for a better user experience.
  • To Provide Marketing Communications: With your explicit consent, we may process your data to send promotional offers and updates about new features. You retain full control over these communications and can opt out at any time.

Legal Basis for Processing

We process your personal data in strict compliance with applicable data protection laws. Every processing activity is justified by a specific legal basis, ensuring that your information is handled lawfully and transparently. Our reliance on these grounds depends on the specific purpose for which we are processing your data. The legal bases upon which we process your personal data are as follows:

  • Contractual Necessity: A significant portion of our data processing is necessary to fulfil our contractual obligations to you. This includes managing your account, processing your wagers, and delivering our gaming services as described in our Terms and Conditions.
  • Legal Obligation: As a licensed gaming operator, we are subject to various legal and regulatory requirements. We are required to process certain personal data to comply with these laws, such as those related to anti-money laundering and responsible gaming.
  • Legitimate Interests: We process some data to pursue our legitimate business interests, provided these do not override your rights and freedoms. This includes activities like fraud prevention, risk management, and analysing user data to improve our services.
  • Consent: For processing activities that are not covered by other legal bases, such as direct marketing communications, we will obtain your explicit consent. You have the right to withdraw this consent at any time.

Data Sharing and Disclosure

In the course of our operations, we may need to share your personal data with certain trusted third parties. We ensure that any entity with access to your data adheres to strict confidentiality and data protection standards. Data sharing is limited to what is necessary for the third party to perform its function. We may share your personal data with the following categories of recipients:

  • Service Providers: We engage third parties that assist with IT infrastructure, payment processing, marketing, and legal services.
  • Regulatory and Government Authorities: We may disclose your data to law enforcement agencies and regulatory bodies as required by law.
  • Verification Services: Your data may be shared with agencies that perform identity and age verification checks to comply with our legal obligations.
  • Corporate Transactions: In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity.

International Data Transfers

To provide our services, it may be necessary to transfer your personal data to countries outside of Australia. Some of our service providers or group companies may be located in other jurisdictions. When we transfer your data internationally, we implement robust safeguards to ensure its protection. We take all necessary steps to guarantee that your information is treated securely and in accordance with applicable privacy standards, including the use of contractual agreements.

Data Security

We are committed to protecting your personal data from unauthorised access, alteration, or disclosure. We implement a range of technical and organisational security measures to safeguard your information. These measures include the use of encryption technologies and strict access controls to ensure your data is handled securely. In the event of a data breach, we will notify affected individuals and the relevant regulatory bodies as required by law.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or operational requirements. Financial and transactional data must be kept for a minimum of five years after account closure to comply with anti-money laundering (AML) regulations. Due to these legal obligations, requests for data erasure made before the expiry of this retention period cannot be accommodated.

Your Legal Rights

Under applicable data protection laws, you have several rights concerning your personal data, which empower you to maintain control over your information. We are committed to facilitating the exercise of these rights and will require identity verification before processing any request to protect your data. You have the right to make the following requests regarding your data:

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated.
  • Right to Erasure: You can request the deletion of your personal data, subject to our legal data retention obligations.
  • Withdrawal of Consent: You may withdraw your consent for marketing communications at any time through your account settings or by contacting support.

Protection of Minors

Our services are strictly prohibited for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account and provided us with personal information, we will take immediate steps to delete the data and close the account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Website to enhance the user experience, analyse performance, and deliver relevant services. These technologies help us understand how you interact with our platform and allow us to improve our offerings. You have the ability to manage your cookie preferences through your web browser settings at any time.

Policy Updates and Contact Information

This Privacy Policy may be updated periodically to reflect changes in our business practices or legal requirements. We will notify users of any significant modifications to this policy. If you have any questions or need assistance, please contact our support team.

For specific data protection matters, please contact the Data Protection Officer at: dpo@damacasino.com

For support and general inquiries, please email: support@playbitstarz-australia.com