Cookie Policy

This Cookie Policy provides detailed information on how playbitstarz-australia.com uses cookies and similar technologies. We employ these technologies to ensure the functionality of our platform, enhance user experience, and deliver a secure, personalised gaming environment. This document is designed to offer full transparency regarding all data processing related to cookies and to explain your options for managing your preferences.

What Are Cookies and Similar Technologies?

Cookies are small text files that our Website stores on your device (computer, tablet, or smartphone) when you visit. These files contain information that allows us to recognise your browser upon a return visit and to enable specific functions. We also use similar technologies such as pixels and local storage, which operate in a comparable way to achieve these purposes.

Types of Cookies by Duration

Cookies can be categorised based on their lifespan, which determines how long they remain on your device. Both types play different but important roles in the functionality and user experience of our Website. The two primary types we use are detailed below:

Session Cookies: These cookies are temporary and are automatically deleted as soon as you close your web browser. They are essential for core functions, such as maintaining your login status as you navigate through different pages during a single session.
Persistent Cookies: These cookies remain on your device for a predefined period or until you manually delete them. Their purpose is to remember your preferences and settings, such as your chosen language, to provide a more convenient experience on future visits.

First-Party and Third-Party Cookies

Another important distinction relates to the origin of the cookie, specifically which domain places it on your device. Both first-party and third-party cookies are necessary to provide the full range of features and services offered on our platform. The distinction between them is as follows:

First-Party Cookies: These are set and controlled directly by our domain. They are fundamental to the secure operation and core functionality of our Website, including account management and transaction processing.
Third-Party Cookies: These are set by external partners whose services are integrated into our Website. They are typically used for purposes such as web analytics, advertising, and interactive features like customer support chat.

Legal Basis for Using Cookies

The use of cookies on our Website is strictly governed by applicable data protection laws, including the principles of the Australian Privacy Act and the General Data Protection Regulation (GDPR). We make a clear distinction between cookies that are essential for the operation of our site and those that require your voluntary consent. This approach ensures that you retain full control over your personal data.

For cookies that are indispensable for the security and functionality of the Website, we rely on our legitimate interest as the legal basis for processing. For all other cookie types, including those used for analytics, functionality, and marketing, we obtain your explicit and informed consent through our consent management tool before they are activated.

Categories of Cookies We Use

To provide you with maximum transparency and control, we have classified the cookies used on our platform into distinct categories based on their function. Each category serves a specific purpose, from enabling essential site features to personalising advertising content. The following sections describe in detail the roles performed by each cookie category.

Strictly Necessary Cookies

Strictly necessary cookies are essential for the core functionality and security of our Website and cannot be disabled. Without these cookies, fundamental services such as logging into your account, navigating secure areas, and managing your consent preferences would not be possible. They do not store any personally identifiable information and are activated in response to your actions. Their essential functions include the following:

Maintaining your login status and session integrity as you navigate the Website.
Ensuring the security of your account and protecting it from unauthorised access.
Remembering your consent choices regarding the use of other cookie categories.
Enabling core navigation features and access to secure areas of the platform.

Functional Cookies

Functional cookies enable the Website to remember the choices you make, such as your username, language preference, or region. Their purpose is to provide an enhanced and more personal user experience by eliminating the need to re-enter information on subsequent visits. These cookies are not essential for the Website to operate but significantly improve usability and convenience. The typical functions of these cookies include the following:

Storing your preferred language so the Website is displayed correctly on your return.
Remembering your username to pre-fill the login field for faster access.
Enabling enhanced features, such as the functionality of our live customer support chat.
Customising the display of content based on your previous interactions.

Performance and Analytics Cookies

Performance and analytics cookies collect anonymised data about how visitors interact with our Website. This information provides us with valuable insights into user behaviour, which helps us to measure and improve the performance of our platform, identify popular pages, and optimise the user experience. These cookies are only used with your explicit consent. The data collected by these cookies is used for the following purposes:

Counting the number of visitors and analysing traffic sources to understand our audience.
Identifying which pages, games, and features are most popular to improve our offerings.
Analysing navigation paths to identify and resolve any usability issues.
Gathering anonymous technical data to ensure compatibility with various devices and browsers.

Marketing and Targeting Cookies

Marketing and targeting cookies are used to deliver advertising that is relevant to your interests and to measure the effectiveness of our promotional campaigns. These cookies are typically placed by our external advertising partners with your permission and may track your browsing activity across different websites. They build a profile of your interests but do not store direct personal information like your name or email. The primary tasks of these cookies are as follows:

Creating a pseudonymous profile of your interests based on your browsing behaviour.
Displaying personalised advertisements that are tailored to your potential interests.
Measuring the success and reach of our advertising campaigns.
Limiting the number of times you are shown the same advertisement.

Managing Your Cookie Preferences

We are committed to providing you with complete and straightforward control over your cookie settings. You can adjust or withdraw your consent regarding the use of cookies at any time. When you first visit our Website, a cookie banner will be displayed, allowing you to manage your consent. This tool is designed to provide you with transparent and granular control over the different cookie categories. You can easily change your choices at any time during your visit. Our consent management tool provides the following options:

Accept all cookie categories with a single click.
Reject all non-essential cookies and continue with only the strictly necessary ones.
Make a custom selection by providing consent only for specific categories, such as “Functional” or “Performance”.
Modify or withdraw your consent at any time via a persistent link available in the footer of our Website.

Information on Third-Party Services

As described in the categories above, we utilize services from trusted third-party partners to enable certain functions, such as web analytics, marketing, and customer support. These partners may set their own cookies on your device to deliver their services. We select our partners carefully and ensure through contractual agreements that they comply with applicable data protection regulations. A complete and current list of all first-party and third-party cookies, including their purpose, provider, and duration, is available within our consent management tool.

Updates to This Cookie Policy

This Cookie Policy is reviewed regularly and may be updated to reflect new legal requirements or changes in our operational practices. We reserve the right to make amendments at any time. The most current version of this policy will always be available on our Website, allowing you to stay informed of our practices.